Benefits Team

Crystal Day

New Hire Specialist

MDCPSNewHire@FBMC.com

(305) 995-7065

Kenesha Watford

Data Specialist

MDCPSRetiree@FBMC.com

(844)-627-8273

Elsie Vincent

Leave Specialist

MDCPSLeave@FBMC.com

(305) 995-7062

Charmain Muhammad

Retiree Specialist

MDCPSRetiree@FBMC.com

(305) 995-7396

Idalba Davila

Retiree Specialist

MDCPSRetiree@FBMC.com

(305) 995-7396

Tyann Gollop

Change in Status Specialist

MDCPSChangeInStatus@FBMC.com

(305) 995-7404

Takisha Nelson

Change in Status Specialist

MDCPSChangeInStatus@FBMC.com

(305) 995-7404

Cashawnda Harris

On-site Representative

Cashawnda.Harris@CignaHealthcare.com

(305) 995-4287

Andy Fiallo

On-site Representative

Andy.Fiallo@CignaHealthcare.com

(305) 995-7137

Noharys Decena

On-site Representative

Noharys.Decena@CignaHealthcare.com

(305) 995-1273

Sasha Antonini

On-site Life, Legal, AD&D, and HIC Representative

Sasha.Antonini@metlife.com

(305) 995-7029

Andres Matos

Andres.Matos@standard.com

(305) 995-4889

Rosa Verdura

On-site Vision Representative

RVerdura.ext@eyemed.com

(305) 995-1952

Katonya Hampton

On-site Dental Representative

khampton@delta.org

(305) 995-2487

Alexandra Fuentes

Onsite Service Account Manager, MDCPS

Alexandra_fuentes@uhc.com

(305) 995-7454

Flexible Spending Accounts

Customer Service

Mon. – Thurs., 8 a.m. to 5 p.m. ET
1-800-422-4661

Identity Theft Plan

Customer Service

1-800-970-5182
24 hour/Seven days a week
1-866-513-1518

M-DCPS Employee Wellness Program

Diana Flores

District Wellness Specialist

334543@dadeschools.net

(305) 995–4789

Benjamin L. Cooper, IV

District Wellness Specialist

BCooper04@dadeschools.net

(305) 995-4788

Anna Herrera

Wellbeing Coordinator

Anna.Herrera@CignaHealthcare.com

(786) 610-8275

Natalie Aguiar

Health Coach

Natalie.Aguiar@Evernorth.com

(786) 921-7551

Jacie Robles

Health Coach

Jacie.Robles@Evernorth.com

(305) 995-1285

Alyssa Maranges

Health Coach

Alyssa.Maranges@evernorth.com

(786) 779-1139

Additional Contact Information

For questions and/or additional information about your 2025 benefits, please use the below contact information.


Medicare Companies (Retirees age 65+ - OR - under 65 & Medicare eligible.)
AvMed Medicare Access HMO: (Miami-Dade County Only and Broward County Only) AvMed Medicare Choice HMO: (Miami-Dade County Only and Broward County Only) AvMed Medicare Circle HMO: (Miami –Dade County Only and Broward County Only) AvMed One	Member Engagement Center: 1-800-782-8633 (TTY 711)
Humana Zero Premium HMO (Miami-Dade, Broward and Palm Beach Counties), Humana Passive PPO and Humana Traditional PPO	Customer Service: 1 (866) 396-8810 Monday - Friday, 8am - 9pm (EST) (TTY 711)
UnitedHealthcare (UHC): Medicare Advantage Plans Medicare Supplement Plans Prescription Drug Plans (PDP)	Customer Service: Medicare Advantage and PDP: 1-888-867-5548 Medicare Supplement: 1-800-523-5800 8 am – 8 pm (EST), 7 days a week

Cigna Healthcare (Retirees under age 65 - OR - over 65 & non-Medicare eligible.)
Cigna Healthcare	Cigna Retiree Specialists: 305-995-4287 or 305-995-7157; Monday – Friday, 8:00 am – 4:30 pm (EST) 1-800-806-3052; 24 hours, 7 days a week

Flexible Benefits
ARAG Legal	1-800-360-5567; Monday – Friday, 8:00 am – 8:00 pm (EST)
Delta Dental	Customer Service: 305-995-2487 Monday – Friday, 8:00 am – 4:30 pm (EST) 1-800-693-2589; Monday – Friday, 8:00 am – 9:00 pm (EST)
EyeMed	Customer Service: 305-995-1952 Monday – Friday, 8:00 am – 4:30 pm (EST) 1-866-804-0982; Monday – Friday, 7:30 am – 11:00 pm (EST) Sat 8:00 am – 11:00 pm (EST)
ID Watchdog	Customer Service: 1-800-970-5182 24 hours/Seven days a week: 1-866-513-1518
MetLife: Hospital Indemnity	Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-GET-MET8 (1-800-438-6388) Monday – Friday, 8:00 am – 8:00 pm (EST)
MetLife Legal	Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) 1-800-821-6400; Monday – Friday, 8:00 am – 8:00 pm (EST)
MetLife: Life and AD&D	Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-638-6420, option #2
UnitedHealthcare (UHC) Dental	Monday – Thursday, 8:00 am – 8:00 pm (EST) Friday, 8:00 am – 5:00 pm (EST) Customer Service: 305-995-7454 Monday – Friday, 8:00 am – 4:30 pm (EST)
DHMO Dental	1-800-955-4137; Monday – Friday, 7:00 am – 10:00 pm (CDT)
PPO Dental	1-877-816-3596; Monday – Friday, 7:00 am – 10:00 pm (CDT)

Additional Information
FBMC Service Center (General Questions, Enrollment Assistance and Technical Support)	1 (833) MDC-PS4U (1-833-632-7748) Monday – Friday, 7:00 am – 7:00 pm (EST)
Florida Retirement System (FRS)	1-866-446-9377
Office of Risk and Benefits Management	305-995-7129; Monday – Friday, 8:00 am – 4:30 pm (EST)