Full-time and Part-time Food Service employees must enroll!
If you do not enroll, your benefits will terminate on:
December 31, 2023
Benefits Team
On-site Representative
(305) 995-2883
Brisa Campos-Carbonell
On-site Life, Legal, AD&D, and HIC Representative
(305) 995-7029
On-site Vision Representative
(305) 995-1952
Flexible Spending Accounts
Customer Service
Mon. – Thurs., 8 a.m. to 5 p.m. ET
1-800-422-4661
Identity Theft Plan
Customer Service
1-800-970-5182
24 hour/Seven days a week
1-866-513-1518
M-DCPS Employee Wellness Program
Additional Contact Information
For questions and/or additional information about your 2023 benefits, please use the below contact information.
| Medicare Companies (Retirees age 65+ - OR - under 65 & Medicare eligible.) | |
| AvMed Medicare Access HMO: (Miami-Dade County Only and Broward County Only) | Enrollment Telephone Number: 1-800-835-6137 (TTY 711) |
| AvMed Medicare Choice HMO: (Miami-Dade County Only and Broward County Only) | |
| AvMed Medicare Circle HMO: (Miami –Dade County Only and Broward County Only) | Post enrollment for Member Engagement Center: 1-800-782-8633 (TTY 711) |
| AvMed One | |
| Cigna Healthcare | Cigna Retiree Specialists: 305-995-4287 or 305-995-7157; Monday – Friday, 8:00 am – 4:30 pm (EST) |
| 1-800-806-3052; 24 hours, 7 days a week | |
| Humana Zero Premium HMO (Miami-Dade, Broward and Palm Beach Counties), Humana Passive PPO and Humana Traditional PPO | Enrollment Telephone number: 1-800-824-8242 |
| Monday – Friday, 8 am – 8 pm EST (TTY 711) | |
| Post enrollment: 1-866-396-8810 | |
| Monday – Friday, 8 am – 9 pm EST (TTY 711) | |
| UnitedHealthcare (UHC): | Enrollment Call Center: 1-877-870-7923 |
| Medicare Advantage Plans | Customer Service: |
| Medicare Supplement Plans | Medicare Advantage and PDP: 1-888-867-5548 Medicare Supplement: 1-800-523-5800 |
| Prescription Drug Plans (PDP) | 8 am – 8 pm (EST), 7 days a week |
| Flexible Benefits | |
| ARAG Legal | 1-800-360-5567; Monday – Friday, 8:00 am – 8:00 pm (EST) |
| Delta Dental | Customer Service: 305-995-2487Monday – Friday, 8:00 am – 4:30 pm (EST)1-800-693-2589; Monday – Friday, 8:00 am – 9:00 pm (EST) |
| EyeMed | Customer Service: 305-995-1952Monday – Friday, 8:00 am – 4:30 pm (EST)1-866-804-0982; Monday – Friday, 7:30 am – 11:00 pm (EST)Sat 8:00 am – 11:00 pm (EST) |
| ID Watchdog | Customer Service: 1-800-970-5182 24 hours/Seven days a week: 1-866-513-1518 |
| MetLife: Hospital Indemnity | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-GET-MET8 (1-800-438-6388) Monday – Friday, 8:00 am – 8:00 pm (EST) |
| MetLife Legal | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) 1-800-821-6400; Monday – Friday, 8:00 am – 8:00 pm (EST) |
| MetLife: Life and AD&D | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-638-6420, option #2 |
| UnitedHealthcare (UHC) Dental | Monday – Thursday, 8:00 am – 8:00 pm (EST) Friday, 8:00 am – 5:00 pm (EST) Customer Service: 305-995-7454 Monday – Friday, 8:00 am – 4:30 pm (EST) |
| DHMO Dental | 1-800-955-4137; Monday – Friday, 7:00 am – 10:00 pm (CDT) |
| PPO Dental | 1-877-816-3596; Monday – Friday, 7:00 am – 10:00 pm (CDT) |
| Additional Benefits | |
| FBMC Service Center (Enrollment Assistance) | (833) 632-7748 Monday – Friday, 7:00 am – 7:00 pm (EST) |
| Florida Retirement System (FRS) | 1-866-446-9377 |
| Office of Risk and Benefits Management | 305-995-7129; Monday – Friday, 8:00 am – 4:30 pm (EST) |