Benefits Team
Brisa Campos-Carbonell
On-site Life, Legal, AD&D, and HIC Representative
(305) 995-7029
Flexible Spending Accounts
Customer Service
Mon. – Thurs., 8 a.m. to 5 p.m. ET
1-800-422-4661
Identity Theft Plan
Customer Service
1-800-970-5182
24 hour/Seven days a week
1-866-513-1518
M-DCPS Employee Wellness Program
Additional Contact Information
For questions and/or additional information about your 2025 benefits, please use the below contact information.
| Medicare Companies (Retirees age 65+ - OR - under 65 & Medicare eligible.) | |
| AvMed Medicare Access HMO: (Miami-Dade County Only and Broward County Only)AvMed Medicare Choice HMO: (Miami-Dade County Only and Broward County Only)AvMed Medicare Circle HMO: (Miami –Dade County Only and Broward County Only)AvMed One | Member Engagement Center: 1-800-782-8633 (TTY 711) |
| Humana Zero Premium HMO (Miami-Dade, Broward and Palm Beach Counties), Humana Passive PPO and Humana Traditional PPO | Customer Service: 1 (866) 396-8810Monday - Friday, 8am - 9pm (EST) (TTY 711) |
| UnitedHealthcare (UHC): Medicare Advantage PlansMedicare Supplement PlansPrescription Drug Plans (PDP) | Customer Service:Medicare Advantage and PDP: 1-888-867-5548 Medicare Supplement: 1-800-523-58008 am – 8 pm (EST), 7 days a week |
| Cigna Healthcare (Retirees under age 65 - OR - over 65 & non-Medicare eligible.) | |
| Cigna Healthcare | Cigna Retiree Specialists: 305-995-4287 or 305-995-7157; Monday – Friday, 8:00 am – 4:30 pm (EST)1-800-806-3052; 24 hours, 7 days a week |
| Flexible Benefits | |
| ARAG Legal | 1-800-360-5567; Monday – Friday, 8:00 am – 8:00 pm (EST) |
| Delta Dental | Customer Service: 305-995-2487Monday – Friday, 8:00 am – 4:30 pm (EST)1-800-693-2589; Monday – Friday, 8:00 am – 9:00 pm (EST) |
| EyeMed | Customer Service: 305-995-1952Monday – Friday, 8:00 am – 4:30 pm (EST)1-866-804-0982; Monday – Friday, 7:30 am – 11:00 pm (EST)Sat 8:00 am – 11:00 pm (EST) |
| ID Watchdog | Customer Service: 1-800-970-5182 24 hours/Seven days a week: 1-866-513-1518 |
| MetLife: Hospital Indemnity | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-GET-MET8 (1-800-438-6388) Monday – Friday, 8:00 am – 8:00 pm (EST) |
| MetLife Legal | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) 1-800-821-6400; Monday – Friday, 8:00 am – 8:00 pm (EST) |
| MetLife: Life and AD&D | Customer Service: 305-995-7029 Monday – Friday, 8:00 am – 4:30 pm (EST) Claims: 1-800-638-6420, option #2 |
| UnitedHealthcare (UHC) Dental | Monday – Thursday, 8:00 am – 8:00 pm (EST) Friday, 8:00 am – 5:00 pm (EST) Customer Service: 305-995-7454 Monday – Friday, 8:00 am – 4:30 pm (EST) |
| DHMO Dental | 1-800-955-4137; Monday – Friday, 7:00 am – 10:00 pm (CDT) |
| PPO Dental | 1-877-816-3596; Monday – Friday, 7:00 am – 10:00 pm (CDT) |
| Additional Information | |
| FBMC Service Center(General Questions, Enrollment Assistance and Technical Support) | 1 (833) MDC-PS4U (1-833-632-7748)Monday – Friday, 7:00 am – 7:00 pm (EST) |
| Florida Retirement System (FRS) | 1-866-446-9377 |
| Office of Risk and Benefits Management | 305-995-7129; Monday – Friday, 8:00 am – 4:30 pm (EST) |